Shipping Policy

FREE SHIPPING

Smoke Set proudly offers a free shipping option on all orders shipped to the USA. Free shipping is via USPS usually takes the package around 2-9 days to arrive. Faster shipping methods are available at an additional cost.

DISCREET SHIPPING & BILLING

All packages from us are shipped in unmarked brown or standard USPS Priority boxes with a return address of DS Distribution LLC. The billing, however, must show "Smoke Set."

TIME FRAMES

Orders placed before 11:00 AM PST are usually shipped the out the same day. Shipping, on average, takes about 3-5 days, depending on the shipping method chosen at checkout. Free shipping typically will take anywhere from 2-7 days to arrive, while the paid options will arrive earlier as they go up in price.

ITEMS DAMAGED DURING SHIPPING

Our proprietary packing methods have been developed and improved over time to ensure your items arrive in the same flawless condition they left our facility, but in the small chance that something does break during shipping, we will replace it at no cost. Just contact us at support@smokesetglass.com within 48 hours of the package arriving with the order number and a few pictures of the damaged item(s) and packaging and we'll handle the rest. Keep the damaged items as you may need to send them back to us. In this case, we'll provide you with a prepaid return shipping label.